Questions & Answers

Shopping Information

Delivery charges for orders from the Online Shop?

Shipping costs may vary depending on destination, selected products, and the total value of your order. We strive to offer competitive rates while ensuring reliable and fast delivery through trusted logistics partners and local couriers. The final shipping fee is automatically calculated and clearly displayed at the checkout page, giving you full transparency before completing your purchase.

How long will delivery take?

Delivery timeframes vary depending on the destination, shipping method, and the availability of items in your order. Most orders are processed within 24 hours and shipped on business days only. Once your order is dispatched, you will receive a tracking link with an estimated delivery window based on your location.

Expected timeframes may differ slightly during peak periods or due to courier delays, but we always aim to get your package to you as quickly and reliably as possible.

What exactly happens after ordering?

Once your order is placed, you’ll receive an order confirmation by email with all relevant details. Our team then begins processing your items, checking availability and preparing your package for dispatch. Orders are typically shipped within one working day, and you’ll receive a tracking link as soon as your parcel is on its way.

Behind the scenes, we work with care and precision to ensure your order is handled swiftly, securely, and with the quality you expect. From packaging to delivery, every step is tracked and optimized for a smooth experience.

Where can I view my sales receipt?

Your sales receipt is automatically generated and sent to your email address immediately after completing your order. You can also download a copy at any time by logging into your account and navigating to your order history. Each order includes a downloadable invoice with full details, including VAT where applicable.

If you checked out as a guest, you can retrieve your receipt using the order confirmation email. Should you need assistance, our customer service team is happy to help with invoice copies or account-related questions.

How do I add a discount code to an order?

To apply a discount code, simply enter it in the designated field on the cart or checkout page before completing your purchase. After entering the code, click “Apply Coupon” and the discount will be automatically calculated and shown in your order summary. Make sure the code is entered exactly as provided, without spaces or extra characters.

Please note that only one coupon can be used per order unless stated otherwise. If your code isn’t working, double-check the expiration date and terms of the promotion or contact our support team for help.

How long do I have to return an order?

You have the right to return eligible products within 14 days of receiving your order, provided they are unused and remain in their original, unopened packaging. Returns are only accepted if the items are in resellable condition. Please contact our customer service before sending anything back to ensure smooth processing.

Due to their perishable nature, fresh or time-sensitive products are excluded from our return policy and cannot be sent back. This includes items that require special storage or have a limited shelf life.

Payment Information

How is the recipient reimbursed?

Once your return has been received and inspected, we will initiate the reimbursement using the same payment method you used at checkout. Refunds are typically processed within 5 business days, depending on your bank or payment provider. You will receive an email confirmation once the refund has been issued.

Please note that we can only refund to the original purchaser and payment method. If your order included a discount, only the amount actually paid will be reimbursed.

Can I be reimbursed through the original payment method?

Yes, all approved refunds are issued via the same payment method used during checkout. Whether you paid by or another method, the refund will be processed directly back to that source. This ensures a secure and traceable reimbursement process.

Please allow up to 5 business days for the refund to appear on your account, depending on your bank or payment provider. If you experience any delays, feel free to contact our support team for assistance.

Can the country receiving the shipment be different than the country of purchase?

Yes, you can place an order from one country and have it delivered to another, as long as the destination is within our shipping zones. During checkout, simply enter the desired shipping address and the system will calculate the appropriate delivery costs based on that location.

Please note that some restrictions may apply depending on the product type and local import regulations. If you're unsure whether we can ship to your chosen country, feel free to reach out to our support team for clarification.

How can I return an item?

To return an item, please contact our customer service within 14 days of receiving your order. We will provide you with clear return instructions, including the correct return address and any necessary forms. Items must be unused, in their original, unopened packaging, and safely packed for return shipping.

Returns without prior notice may not be accepted. Once we receive and inspect the returned item, we’ll process your refund as quickly as possible. Please note that return shipping costs are the responsibility of the customer, unless otherwise agreed.

Will I receive the same product that I see in the picture?

Yes, we make every effort to ensure that the product images and descriptions on our website accurately reflect what you will receive. All photos are taken from actual stock or provided by the manufacturer to match the item as closely as possible. However, minor differences in packaging or labeling may occasionally occur due to supplier updates.

If you believe you’ve received an incorrect or noticeably different item, please contact our customer service team. We’ll gladly review the situation and provide a suitable solution.

Will you restock items indicated as “out of stock?”

Items marked as “out of stock” are usually temporarily unavailable due to high demand or supply limitations. We do our best to restock popular products regularly, but availability may vary depending on our suppliers and current stock levels. Some items, especially limited or seasonal products, may not return once sold out.

If you’re looking for a specific product, feel free to contact our customer service team. They can provide up-to-date information or suggest suitable alternatives.